Enhance your business with accounts payable automation solutions.

In business, you know that profitability comes from improving business processes to save time. Saving time and money are two of any business’s key goals; however, you also know that it’s essential not to sacrifice accuracy. When you can reduce pressure on your organisation’s resources by helping streamline and automate labour-intensive processes, such as accountsContinue reading “Enhance your business with accounts payable automation solutions.”

Engaged Humans

I have been watching the rise in research around Employee Engagement with fascination. The initial research was about the employee that is engaged versus the employee that is disengaged. The Engaged Employee is enthusiastic and gives liberally of their time, efforts and ideas. They are invested in the company vision and mission and feel fulfilled doing theirContinue reading “Engaged Humans”

“You Suck”​ – How Customer Success transformed our organisation for the better.

In May 2018 we implemented a Customer Success Program (CSP) into our organisation. We did this for a few key reasons; We had some key trusted advisors telling us how it had helped transform their businesses. We had a growing sense that we were disconnected from our customers and An opportunity emerged to employ a keyContinue reading ““You Suck”​ – How Customer Success transformed our organisation for the better.”

4 Tips to De-risk your AP Automation Project

Accounts Payable Automation is the process of re-engineering the accounts payable process to create and improve efficiencies. More often than not it involves digitisation and centralisation of a process that is currently manual and paper-centric. When done correctly an AP Automation project is not just automation of the current process, it is a complete re-imagining of theContinue reading “4 Tips to De-risk your AP Automation Project”

Maximising Solution ROI…

  So, you are going digital. You have started or completed a project/s to implement digital solutions. You and your technology partner have analysed your requirements and worked hard to test and turn on a digital platform. But what then…. One item often overlooked when implementing digital solutions is the changing environment within which theyContinue reading “Maximising Solution ROI…”

Procuring Digital Transformation? Tread Carefully.

Digital transformation of an organisation is a complex undertaking that involves a change in culture that is more profound than both the technical and process changes combined. Most organisations lack the skills internally to deliver a transformation process and generally will rely on external parties to assist.  If you accept the notion that the culturalContinue reading “Procuring Digital Transformation? Tread Carefully.”

Project Requirements Management

What is it? Requirements for a project need to be mined, compiled, analysed, negotiated, specified, validated, tracked, and updated during the life of a project. All of this has to take place within a controlled environment so that; All stakeholders know exactly what is to be delivered by the project team. There is governance placedContinue reading “Project Requirements Management”

Poor Project Execution – The Hidden Costs

IT projects are notorious for having a high rate of partial or total failure.  These failures are often born of poor project execution and can lead to any or all of the following outcomes; Additional resources needed to deliver the project on time. Additional time to deliver the project with the same resources. Reduced or modified functionality of the projectContinue reading “Poor Project Execution – The Hidden Costs”

Delivering a Great Requirements Document

When thinking about or being tasked with capturing a customer’s detailed requirements, beyond the high-level Business requirements … for me, it’s hard not to immediately draw mental pictures of that well referenced tree swing analogy. For those not familiar with the analogy it simply points out that without proper requirement definition a customer looking forContinue reading “Delivering a Great Requirements Document”

Avoid Implementation Issues – The Big Four.

Our organisation spends a lot of time assisting others to implement Document and Work Management solutions.  We have been doing this since 2007 and individually many of us have been doing this for a lot longer with other organisations.  We are still surprised at organisational avoidance of implementing change management processes for their teams. ManyContinue reading “Avoid Implementation Issues – The Big Four.”